Personal home security company Ring has recalled some of their second-generation doorbells over fire hazards. The company confirmed on Tuesday that some of their doorbells had an error that could cause them to overheat and posed a fire risk. The Amazon-owned company sells doorbells that connect to the internet to allow users to keep an eye on their front porch using embedded cameras and microphones.
The Ring doorbell is always on, and has electronic components that can heat up. This is why the device can overheat and catch fire. Interestingly, the official press release notes that the fire hazard is presented when the battery in the device interacts with improper screws used in installation.
Owners of the popular camera device have been instructed by Ring to “immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them […]”
The recall is being issued out of an abundance of caution by the company. According to an update on the company’s website, “If the doorbell is installed correctly, there is no risk to consumers or potential hazard present.”
The issue at hand is that when the wrong screws are used, it can cause issues relating to the battery. If the screws are too long, they could be screwed in too far and strike the device’s battery. Such a strike would result in damage to device, and could increase the risk of overheating. Depending on the severity of the strike and the location of the device, such overheating could even lead to burning people who touch the device.
In extreme situations, the device could even catch fire if the issue went undetected for long enough. Depending on the doorbell’s location, the material of the door and the home’s layout, this, in turn, could lead to the house catching fire, presenting a serious danger for those inside.
The company has reported that they have had eighty-five reports of the wrong screws being used for installation. Of these reports, twenty-three involved the doorbell catching fire and causing minor property damage. In five of these cases, customers reported burns. While these numbers are small, it pays to be cautious when it comes to personal safety.
“The safety of our customers is our top priority,” a spokesperson for the company told reporters. If you own a second generation Ring doorbell, make sure to follow the recall guidelines in order to keep your home safe.