If you own a Carrier or Byrant heat pump, you may need to stop using it until a fire-related safety fix can be made. Both brands have been recalled due to fire hazards after receiving six reports of the heat pumps catching fire.
Five of the incidents occurred in Canada and one caught fire in the U.S. The recall affects three different models with the Carrier brand and three models under the Bryant brand.
If you have one of the Carrier or Bryant heat pumps involved in the recall, you should stop using it or at least monitor it while in use until a repair can be made. If you choose to continue using the heat pump, keep all flammable items and foliage at least two feet away from the unit. Call your service provider, dealer, or contractor to schedule your free repair.
You may also use the dealer locator available on the Carrier or Byrant websites, or call the toll-free number 844-468-4301 from 8 a.m. to 5 p.m. Eastern Time, Monday through Friday, for assistance finding a dealer near you.