Recall Informer
heat pump recall

Heat Pump Fire Hazard: Carrier and Bryant Heat Pumps Recalled

If you own a Carrier or Byrant heat pump, you may need to stop using it until a fire-related safety fix can be made. Both brands have been recalled due to fire hazards after receiving six reports of the heat pumps catching fire.

Five of the incidents occurred in Canada and one caught fire in the U.S. The recall affects three different models with the Carrier brand and three models under the Bryant brand.

Recalled Carrier and Bryant Models

Approximately 5,350 total heat pumps sold in the U.S. and 450 sold in Canada are included in the recall. The recalled heat pumps include the 1.5-ton multi-zone, 4-ton multi-zone, and 4-ton single-zone ductless heat pumps. The cause of the fire hazard has been identified as a failing fan motor on the pumps, which can cause the units to overheat and potentially catch fire.
Carrier branded models include the 1.5-ton multi-zone heat pump 38MGQC18—3, and two 4-ton heat pumps, 38MGQF48—3 (multi-zone), 38MBQB48—3 (single-zone). Bryant model numbers 538TEQ018RCMA, 538TEQ048RFMA, and 538REQ048RBMA have also been recalled for the same fire hazard.
The units were sold by Carrier and Bryant distributors, contractors, and independent dealers between March 2015 and April 2019.

Recall Information and Remedy

If you have one of the Carrier or Bryant heat pumps involved in the recall, you should stop using it or at least  monitor it while in use until a repair can be made. If you choose to continue using the heat pump, keep all flammable items and foliage at least two feet away from the unit. Call your service provider, dealer, or contractor to schedule your free repair.

You may also use the dealer locator available on the Carrier or Byrant websites, or call the toll-free number 844-468-4301 from 8 a.m. to 5 p.m. Eastern Time, Monday through Friday, for assistance finding a dealer near you.